IT Support Specialist

1 month ago


Morgantown, West Virginia, United States WVU Medicine Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at WVU Medicine. The successful candidate will be responsible for providing technical support and assistance to end-users, troubleshooting and repairing computer hardware and software issues, and maintaining technical expertise in personal computer technology and associated software.

Key Responsibilities
  • Provide technical support and assistance to end-users, including troubleshooting and repairing computer hardware and software issues.
  • Maintain technical expertise in personal computer technology and associated software through reading, online training courses, and other avenues provided by the IT department.
  • Assess and resolve hardware, software, and operator problems, and perform basic-to-moderate hardware repairs.
  • Provide on-site end-user training and technical assistance as needed.
  • Collaborate with team members to identify and document issues, barriers, or risks, and bring them to management's attention.
Requirements
  • Associate degree in Information Technology or technical-related field, or two years' experience with personal computer hardware and software support.
  • One year of experience with personal computer hardware and software support required.
  • A+ Certification, CCNA, MCP, or MCSE preferred.
Working Environment

The work environment is a standard office environment, with frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping necessary body movements.

The successful candidate will be expected to work a standard shift, such as 8:00AM to 4:30PM, as well as a Saturday or Sunday shift.

Please read physical requirements for this position.


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