Customer Service Representative

2 weeks ago


Austin, Texas, United States Four Hands Full time

Four Hands

Customer Care Advocate

Sales Operations - Full Time

We are seeking a dedicated and innovative individual to enhance our team of Customer Care Advocates. The ideal candidate will possess a strong customer-centric approach, demonstrating a commitment to excellence and an ability to actively listen to customer concerns while providing tailored solutions.

KEY RESPONSIBILITIES

  • Respond promptly to customer service inquiries, ensuring exceptional service and a positive customer experience.
  • Collaborate with the Sales Operations team and Account Executives to diagnose and resolve customer issues, including processing returns and credits.
  • Analyze and report on service quality and status, implementing process improvements for operational efficiency.
  • Deliver outstanding customer service to all Four Hands clients.
  • Maintain comprehensive knowledge of customer accounts, pricing structures, order processes, and shipping protocols.
  • Foster strong relationships across all departments, ensuring exceptional internal and external service.
  • Enhance customer experience and operational performance by providing guidance and support, encouraging website utilization.
  • Continuously seek ways to improve customer interactions and internal processes.
  • Adhere to the Core Values and contribute positively to the Four Hands Team.
  • Perform additional tasks as assigned by management.

QUALIFICATIONS

  • Bachelor's Degree preferred.
  • Minimum of 2 years of experience in Customer Care.
  • Proficient in Microsoft Office applications.
  • Strong organizational skills and self-motivated.
  • Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Exhibit a friendly demeanor and work collaboratively within a team.
  • Demonstrate decision-making skills and independence.
  • Active listener with clear and concise communication abilities.
  • Capable of completing complex tasks efficiently.
  • Show intellectual curiosity and a desire for continuous improvement.


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