Customer Relations Expert

3 weeks ago


Houston, Texas, United States Tamara Thompson - State Farm Agent Full time
About Tamara Thompson - State Farm Agent

We are seeking a skilled Customer Relations Representative to join our team. As a full-time member of our agency, you will deliver exceptional client experiences that drive business growth. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.

Compensation and Benefits

We offer hourly pay plus commission/bonus opportunities for driven and sales-minded candidates. Additionally, you will enjoy paid time off (vacation and personal/sick days) per eligibility, valuable career-building experience, and a flexible schedule.

Responsibilities
  • Establish strong customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Employ exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Qualifications and Requirements
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
  • Property & Casualty; Life & Health Preferred or willing to obtain.
  • Bilingual Spanish & English Required.


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