Hotel Operations Manager

6 days ago


Salt Lake, Utah, United States Fairfield Inn by Marriott Downtown SLC Full time
Compensation:

$17 - $20 hourly


About the Role:Job DescriptionA talented and experienced front desk manager is needed to lead our front office team at Fairfield Inn by Marriott Downtown SLC. As a key member of our staff, you will be responsible for ensuring exceptional guest service, managing the reception area, supervising front office staff, enforcing hotel policies, and maintaining high standards of professionalism.

Responsibilities:
  • Manage day-to-day operations at the front desk, guaranteeing guests have an outstanding experience.
  • Prepare and control the front desk budget, ordering supplies as necessary.
  • Lead the hiring, training, and supervision of front office staff, emphasizing excellent customer service and adherence to hotel policies.
  • Gather financial information and generate occupancy reports for the general manager.
  • Engage with hotel guests in person and over the phone, providing assistance and resolving any issues that may arise.


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