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Service Writer

2 months ago

Colorado Springs, Colorado, United States Midas Colorado Springs (4055 N Academy Blvd) Full time
{"title": "Service Writer", "content": "Job Summary

Midas Colorado Springs (4055 N Academy Blvd) is seeking a skilled Service Writer to join our team. As a Service Writer, you will be the central point-of-contact for all automotive service and repair matters. Your responsibility will be to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike.

Key Responsibilities
  • Greet customers with a smile and a helpful attitude
  • Carefully listen to the customer with regard to request or issue
  • Promptly arrange for vehicle service or repair action
  • Develop a repair estimate based upon the technician's diagnosis
  • Monitor service/repair action and inform customer of progress
  • Generate invoices and handle payment transactions (cash, point-of-sale, or electronic payment media)
  • Perform customer follow-up courtesy call to ensure delivery met expectations
  • Perform marketing activities such as networking, calling upon businesses for fleet servicing, and promotions to existing and new clientele
  • Assist shop management in maintaining appropriate inventory levels, including the purchase of parts and materials
Requirements
  • High school diploma/GED (advanced education desired)
  • Exceptional customer service skills
  • Exceptional listener and communicator (written and verbal)
  • Point-of-sale and electronic payment media skills desired
  • Sales experience desired
  • Highly collaborative nature
  • Current and unrestricted driver's license
  • Able to operate a standard transmission
  • Impressive work ethic
  • Strong math skills
  • Automotive technical knowledge a plus
Benefits
  • Incentive Driven Pay
  • Advancement Opportunities
  • Benefits (for Full Time Positions)
  • Section 125 Flexible Spending Plan
  • Health
  • Paid Vacation
  • Paid Holidays
  • Online Learning System
  • Five Day Work Week
  • Uniforms
", "lang_code": "en-US"}