Service Representative

3 weeks ago


Hot Springs, Arkansas, United States America's Car-Mart Full time

Key Responsibilities:

As a Service Writer at America's Car-Mart, you will be the primary point of contact for customers regarding their service needs. Your duties will include:

  • Listening to customers' questions and concerns, and providing timely and informative responses.
  • Scheduling service appointments and tows as needed, ensuring seamless communication with customers and internal teams.
  • Managing customer accounts, connecting customers with mechanics, and ordering parts as required.
  • Resolving customer grievances and complaints in a professional and courteous manner.
  • Performing other duties and responsibilities as assigned by your direct manager.

Requirements:

To succeed in this role, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the physical demands, work environment, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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