Service Representative
3 weeks ago
Key Responsibilities:
As a Service Writer at America's Car-Mart, you will be the primary point of contact for customers regarding their service needs. Your duties will include:
- Listening to customers' questions and concerns, and providing timely and informative responses.
- Scheduling service appointments and tows as needed, ensuring seamless communication with customers and internal teams.
- Managing customer accounts, connecting customers with mechanics, and ordering parts as required.
- Resolving customer grievances and complaints in a professional and courteous manner.
- Performing other duties and responsibilities as assigned by your direct manager.
Requirements:
To succeed in this role, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the physical demands, work environment, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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