Infrastructure Automation Engineer
3 weeks ago
Grainger Businesses is looking for a talented Genesys Cloud Solutions Expert to join our team. The estimated salary for this position is $90,000 - $115,000 per year.
You will be responsible for designing, implementing, and maintaining our Genesys Cloud platform, working closely with cross-functional teams to ensure seamless integration. Your expertise in cloud technologies will enhance our contact center operations and deliver exceptional customer experiences.
Key Responsibilities:
- Design and implement Genesys Cloud solutions to meet specific business needs.
- Configure and customize Genesys Cloud applications for optimal performance and functionality.
- Develop and maintain call flows, IVR scripts, and routing strategies within Genesys Cloud.
Requirements:
- Bachelor's/master's degree in computer science, Information Technology, or a related field.
- Proven experience with the Genesys Cloud platform (PureCloud or CX Cloud), including configuration, administration, and troubleshooting.
- Proficiency with workforce management (WFM) tools such as NICE CX Cloud and Verint systems.
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