Customer Service Representative
3 weeks ago
We are seeking a skilled and friendly Customer Service Representative to join our team at Pyramid Global Hospitality. As a key member of our front desk staff, you will provide exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Responsibilities- Greet and Register Guests: Welcome guests, check them in, and ensure they have all the necessary information for their stay.
- Process Guest Transactions: Complete guest transactions efficiently and accurately, including settling accounts and handling special requests.
- Promote Hotel Programs: Promote our hotel's programs and services to guests, enhancing their overall experience.
- Communicate with Colleagues: Interact professionally with resort staff, providing and receiving necessary information to ensure seamless operations.
- Service Industry Experience: A minimum of 1 year of experience in a customer-facing role, preferably in the hospitality industry.
- Excellent Communication Skills: Strong oral and written communication skills, with a pleasant telephone demeanor.
- Computer Literacy: Proficiency in computer systems, including PBX, concierge, and bell podium coverage.
As a valued member of our team, you will enjoy a competitive salary of $$45,000 - $55,000 per annum, depending on experience. In addition, we offer comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
About UsLocation Description: Our hotel, Snow King Resort Hotel, is situated at the base of Snow King Mountain, just a few blocks from downtown Jackson Hole and 20 minutes from the Jackson Hole Airport. With breathtaking views of the Teton Mountain Range, our hotel offers a wide range of activities and amenities, including over 20,000 square feet of combined indoor and outdoor function space.
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