Insurance Customer Service Specialist

2 weeks ago


Boise, Idaho, United States Marsh McLennan Agency-Northwest Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Business Insurance team as a Client Service Representative. In this role, you will be responsible for delivering exceptional customer service and support to our clients, while also developing and implementing effective insurance and risk management solutions.

Key Responsibilities
  • Manage new and renewal insurance marketing, including negotiating with carriers, preparing presentation and proposal materials, and collecting customer information.
  • Collaborate with insurance carriers to handle incoming service requests and ensure timely resolution.
  • Update customer information and maintain accurate records in our agency management system.
  • Identify and pursue up-sell and cross-sell opportunities to grow our business.
  • Provide exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Requirements
  • You are a client service advocate, passionate about delivering exceptional customer service and support.
  • You are a team player, maintaining positive relationships with colleagues and enjoying the collaborative environment.
  • You are detail-oriented, able to pay attention to details, make deadlines, and be accurate and complete when interacting with clients, colleagues, and carriers.
  • You are eager to learn and grow, with a desire to improve and pursue professional development.
  • You are adaptable, able to stay on your toes and navigate the ever-changing insurance industry.
What We Offer

We offer a competitive compensation package, including a base pay determined by factors such as experience, skills, training, location, certifications, and education. Additionally, this position may be eligible for performance-based incentives, annual profit sharing, and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings, and other wellbeing programs.

We celebrate and promote the many backgrounds, heritages, and perspectives of our colleagues and clients, and we are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.



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