Restaurant Operations Manager

2 weeks ago


Cranford, New Jersey, United States Modern Restaurant Group Full time

Modern Restaurant Group

We are seeking a highly skilled Assistant General Manager to lead our restaurant operations and drive customer satisfaction. This is a challenging role that requires strong leadership, communication, and problem-solving skills.

About the Role:

This position reports directly to the General Manager and is responsible for assisting in the overall management of the restaurant. Key responsibilities include:

  • Coordinate daily Front of House restaurant operations: Manage all aspects of the dining room, including seating capacity, table assignments, and customer service standards.
  • Deliver superior service and maximize customer satisfaction: Ensure customers have a positive experience by providing exceptional service, addressing complaints promptly, and implementing measures to improve customer satisfaction.
  • Organize and supervise shifts: Oversee staff scheduling, attendance, and performance, ensuring efficient staffing levels and optimal productivity.
  • Appraise staff performance and provide feedback to improve productivity: Conduct regular evaluations, identify areas for improvement, and implement training programs to enhance employee skills and knowledge.
  • Ensure compliance with sanitation and safety regulations: Maintain high standards of cleanliness, food safety, and health codes, ensuring a safe environment for customers and staff.
  • Manage the restaurant's good image and suggest ways to improve it: Promote the brand through community events, social media, and word-of-mouth, increasing customer engagement and loyalty.
  • Control operational costs and identify measures to cut waste: Analyze financial data, identify areas for cost reduction, and implement strategies to optimize resource allocation.
  • Promote the brand in the local community through word-of-mouth and restaurant events: Develop relationships with local businesses, organizations, and influencers to increase brand visibility and attract new customers.
  • Recommend ways to reach a broader audience (e.g., discounts and social media ads): Identify opportunities to expand marketing efforts, targeting new demographics and increasing customer base.
  • Train new and current employees on proper customer service practices: Develop and implement training programs to ensure employees understand and adhere to high customer service standards.
  • Implement policies and protocols that will maintain future restaurant operations: Develop and maintain procedures for managing day-to-day operations, ensuring continuity and efficiency.

Requirements:

  • Proven work experience as a Restaurant Manager Assistant, Hospitality Manager, or similar role: Demonstrate ability to manage restaurant operations, lead teams, and achieve business objectives.
  • Proven customer service experience as an assistant manager: Show a track record of delivering exceptional customer service, resolving complaints, and driving customer satisfaction.
  • Food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and waitstaff: Possess in-depth knowledge of menu items, ingredients, and preparation methods to ensure accurate ordering and execution.
  • Familiarities with restaurant management software, like OpenTable and POS: Proficient in using technology to streamline operations, manage inventory, and analyze sales data.
  • Strong leadership, motivation, and people skills: Lead teams effectively, motivate employees to excel, and foster a positive work environment.
  • Some financial management skills: Understand basic financial concepts, including budgeting, forecasting, and cost control.
  • A degree in Business Administration; hospitality management or culinary schooling is a plus: Preferred qualifications include relevant education and training in business administration, hospitality management, or culinary arts.

Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.



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