Patient Access Advocate I-ED

1 week ago


Rio Rancho, New Mexico, United States Presbyterian Healthcare Services Full time
Job Summary

We are seeking a highly skilled Patient Access Advocate I-ED to join our team at Presbyterian Healthcare Services. This role is responsible for providing primary registration of patient accounts for self-pay, government, and commercial accounts on date of service for scheduled and unscheduled visits.

Key Responsibilities
  • Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities, and documentation of registration information within the ADT system.
  • Confirm account being registered has accurate information to ensure clean billing.
  • Provide the highest level of customer service to patients/family at time of service through registration interactions and provide wayfinding to patients and/or visitors.
  • Maintain ongoing knowledge of authorization requirements and payer guidelines.
  • Ensure accurate completion of MSPQ at time of service if not completed during financial clearance process.
Requirements
  • High school diploma/GED.
  • 6 months experience in a healthcare setting or 1 year customer service background.
  • Pass 2-week Patient Access Academy with a passing score of 85% or higher (within 6 months of start).
  • CHAA, CHAM, or other industry equivalent certification preferred.
  • Basic understanding of insurance and medical terminology preferred.
Benefits

Presbyterian offers a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits.

Our Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.



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