Patient Access Advocate I-ED

3 weeks ago


Rio Rancho, New Mexico, United States Presbyterian Healthcare Services Full time
Job Summary

We are seeking a highly skilled Patient Access Advocate I-ED to join our team at Presbyterian Healthcare Services. As a key member of our patient access team, you will be responsible for providing exceptional patient experience by registering patients, verifying insurance, and collecting point of service liabilities.

Key Responsibilities
  • Register patients for scheduled and unscheduled visits, ensuring accurate and complete demographic and insurance information.
  • Verify insurance eligibility and benefits using online electronic verification systems or by contacting payers directly.
  • Collect point of service liabilities and document registration information within the ADT system.
  • Provide exceptional customer service to patients and families, addressing complaints and resolving issues in a timely and professional manner.
  • Maintain ongoing knowledge of authorization requirements and payer guidelines, ensuring compliance with admissions forms, benefit entitlement verification, and billing requirements.
Requirements
  • High school diploma or equivalent required.
  • 6 months experience in a healthcare setting or 1 year customer service background preferred.
  • Pass 2-week Patient Access Academy with a passing score of 85% or higher within 6 months of start.
  • CHAA, CHAM, or other industry equivalent certification preferred.
Benefits

Presbyterian Healthcare Services offers a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits. Our Employee Wellness rewards program provides engaging opportunities to enhance your health and activate your well-being.

We value our employees' differences and find strength in the diversity of our team and community. At Presbyterian, it's not just what we do that matters - it's how we do it. We strive to create a work environment that is inclusive, respectful, and supportive of all employees.



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