Premium Service Coordinator

3 weeks ago


Tampa, Florida, United States AEG Full time
Premium Service Coordinator

We are looking for a highly motivated and organized Premium Service Coordinator to join our Suites operations team. As a key member of our team, you will be responsible for delivering exceptional service to our Suite Members, ensuring a memorable experience at each event.

About AEG
AEG is a leading entertainment and hospitality company with a portfolio of businesses that include global venues, regional arenas, concert halls, and private clubs. Our company operates three core divisions: Global Planning, Global Sales and Hospitality, providing clients and partners with a comprehensive platform to elevate their brand and achieve their vision.

Job Description
The Premium Service Coordinator will support the Suites Manager in day-to-day operations, including coordinating event information and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent interpersonal skills, strong organizational abilities, and the ability to work effectively in a team environment.

Responsibilities:
  • Servicing and retaining Suite Member relationships.
  • Maintaining account options, weekly ordering reminders, creating new accounts in POS, processing payments, and other aspects of account management.
  • Overseeing general operations of assigned Suites, including supervising Pantry Coordinators, Suite Supervisors, Runners, and Suite Attendants on Event Day.
  • Supporting the Suite operation team in setup, suite walks, cold pushes, and all other operational needs required for successful game day execution.
  • Delivering weekly touchpoints to Suite Members via email, phone, or written communications to ensure a quality experience and manage client expectations.


Requirements:
  • Prior sports sales/service/hospitality industry or equivalent experience required.
  • Strong team-oriented work ethic and positive attitude.
  • Excellent time management and organizational skills.
  • Able to lift, push, pull approximately 25lbs, stand or walk for long periods of time while navigating ramps, stairs, and elevators.


$55,000 - $70,000 per year, depending on experience. We offer competitive benefits and opportunities for career growth in a dynamic and supportive environment.
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