Home Health Care Coordinator

4 days ago

Basking Ridge, New Jersey, United States FirstLight Home Care of Morristown and Wayne Full time
Job Summary:

This role is responsible for overseeing client care operations, including client intakes, service evaluations, and supervising care. The ideal candidate will have excellent organizational, communication, and leadership skills.

Responsibilities:
  • Manage day-to-day office and field operations to ensure quality assurance of services
  • Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
  • Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services
  • Assist with scheduling of shifts by matching caregiver qualifications and availability to clients' needs
  • Supervise and coach caregivers and conduct performance appraisals
  • Complete appropriate visit records on time and according to policy
  • Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
  • Stay current with changing technology, including software programs
  • Uphold, support, and promote all company policies and procedures
Requirements:
  • Associate degree (A.A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience
  • Successful management experience preferred
  • Proficient skills in Microsoft Office and/or Google Suite and scheduling software required
  • Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
  • Must possess and maintain a Valid Driver's License and maintain adequate auto insurance
  • Ability to write reports and business correspondence
  • Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
  • Ability to evaluate situations and make complex decisions using critical thinking and reasoning
About FirstLight Home Care:

FirstLight Home Care is a leading provider of in-home care services. We are dedicated to hiring compassionate, dedicated, and dependable individuals who are committed to making a difference in the lives of others.

We believe in taking really good care of our caregivers because they are the heart and soul of our company. They help us live out our mission every day by providing first-class personal service to our clients so that they may enjoy warmth, independence, and relaxed comfort in the place they call home.

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