Caregiver Coordinator
4 weeks ago
We are seeking a compassionate and dedicated individual to join our team as a Client Care Coordinator. As a key member of our team, you will be responsible for ensuring the highest level of service to our clients and their families.
Responsibilities- Manage day-to-day office and field operations to ensure quality assurance of services
- Answer phone calls and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
- Perform initial and ongoing in-home evaluations, caregiver introductions, coordination, and supervision of client services
- Assist with scheduling of shifts by matching caregiver qualifications and availability to clients' needs
- Supervise and coach caregivers and conduct performance appraisals
- Complete visit records on time and according to policy
- Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
- Stay current with changing technology, including software programs
- Uphold, support, and promote all company policies and procedures
- Associate degree (A.A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience
- Successful management experience preferred
- Proficient skills in Microsoft Office and/or Google Suite and scheduling software required
- Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
- Must possess and maintain a Valid Drivers License and maintain adequate auto insurance
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
- Ability to evaluate situations and make complex decisions using critical thinking and reasoning
We offer a competitive salary, flexible schedule, and comprehensive paid training. If you are a compassionate, dedicated, and dependable individual who is committed to making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
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