Caregiver Coordinator

2 days ago


Basking Ridge, New Jersey, United States FirstLight Home Care of Morristown and Wayne Full time
Job Opportunity

We are seeking a compassionate and dedicated individual to join our team as a Client Care Coordinator. As a key member of our team, you will be responsible for ensuring the highest level of service to our clients and their families.

Responsibilities
  • Manage day-to-day office and field operations to ensure quality assurance of services
  • Answer phone calls and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
  • Perform initial and ongoing in-home evaluations, caregiver introductions, coordination, and supervision of client services
  • Assist with scheduling of shifts by matching caregiver qualifications and availability to clients' needs
  • Supervise and coach caregivers and conduct performance appraisals
  • Complete visit records on time and according to policy
  • Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
  • Stay current with changing technology, including software programs
  • Uphold, support, and promote all company policies and procedures
Requirements
  • Associate degree (A.A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience
  • Successful management experience preferred
  • Proficient skills in Microsoft Office and/or Google Suite and scheduling software required
  • Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
  • Must possess and maintain a Valid Drivers License and maintain adequate auto insurance
  • Ability to write reports and business correspondence
  • Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
  • Ability to evaluate situations and make complex decisions using critical thinking and reasoning

We offer a competitive salary, flexible schedule, and comprehensive paid training. If you are a compassionate, dedicated, and dependable individual who is committed to making a difference in the lives of others, we encourage you to apply for this exciting opportunity.


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