Service Excellence Specialist

4 days ago


Hawthorne, California, United States FedEx Full time

FedEx is seeking a highly motivated Service Excellence Specialist to join our team. In this role, you will be responsible for delivering a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions.

Job Overview

This is a full-time opportunity that offers a competitive salary of $48,000 per year, plus benefits.

You will be working in a fast-paced retail environment where no two days are the same. As a Service Excellence Specialist, you will be responsible for providing exceptional service to customers, handling customer complaints, and resolving issues in a timely manner.

  • Provide excellent customer service to all customers
  • Anticipate customer needs and suggest alternatives
  • Resolve customer complaints in a timely manner
Key Responsibilities

Your key responsibilities will include:

  • Providing exceptional service to all customers
  • Handling customer complaints in a timely manner
  • Resolving issues in a timely manner
Benefits

We offer a comprehensive benefits package that includes:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan
  • Employee discounts


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