Warehouse Operations Manager

1 week ago


Bloomington, Illinois, United States Hilldrup Full time
Job Summary

As a Warehouse Operations Manager at Hilldrup, you will oversee the overall management of conference center operations for assigned major national accounts. Your responsibilities will include monitoring quality, maintaining direct contact with customers, and ensuring customer satisfaction. You will also be responsible for communicating tasks to team members, distributing work orders, and resolving any related discrepancies or issues.

Key Responsibilities:

  1. Supervise a team of employees to ensure daily tasks are completed and quality standards are met.
  2. Manage the team with the assistance of the Branch Operations Manager and Senior Director, Workplace Solutions.
  3. Serve as the primary point of contact for assigned accounts, responsible for reviewing schedules, coordinating event setup, and managing team workload.
  4. Prepare account reports and correspondence as required.
  5. Respond to inquiries after hours for assigned accounts and customers.
  6. Focus on quality, reviewing non-conformances, defining areas of needed improvement, and implementing a training strategy.
  7. Attend daily operations meetings as dictated by the customer.

Requirements:

  • Two-year or four-year degree in business or equivalent business experience.
  • Four years of experience in the moving and storage industry, preferably in a team lead or supervisory role.
  • Excellent oral and written communication skills and keyboard ability.
  • Ability to supervise and/or lead other members assigned to the team.
  • Personal computer experience with spreadsheets and email.

About Hilldrup:

Hilldrup is an Equal Opportunity Employer. We value diversity and inclusion in the workplace and are committed to providing a positive and inclusive work environment. We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.



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