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Event Planning Specialist

2 months ago

Cincinnati, Ohio, United States Dave n Busters Full time

Job Overview:

POSITION SUMMARY:


The Event Planning Specialist plays a crucial role in assisting the sales team by managing essential administrative tasks that ensure the smooth operation of events.

This pivotal position is vital for delivering exceptional service and hospitality to our guests.

The Event Planning Specialist is tasked with supporting the sales team through various administrative responsibilities and confirming event specifics.

Moreover, this role involves engaging in the dynamic sales process and contributing to the booking of our esteemed social events.


QUALIFICATIONS OF AN EXCEPTIONAL EVENT PLANNING SPECIALIST:
You possess a friendly demeanor and a proactive attitude
You exhibit strong decision-making capabilities and effective communication with guests, the Sales Team, and Management
You maintain clear and consistent communication with Operations, the Sales Team, and guests
You can articulate guest requirements to Operations and other Team Members
You demonstrate excellent organizational skills
You have strong verbal communication abilities
You can analyze basic data to assist Operations and the Sales Team in decision-making
You are proficient in reading and communicating in English

KEY RESPONSIBILITIES:


Exceed expectations to fulfill the needs of each Special Events Guest, ensuring all requests from hosts are communicated and contracts are accurately updated.

Handle requests for proposals (RFPs) and inquiries for social events, successfully converting them into confirmed bookings.
Conduct site tours as necessary.

Ensure timely and accurate distribution of all documentation for temporary events, collaborating with the management team to ensure adequate staffing.

Provide administrative assistance to the Sales Department, including follow-ups on calls, emails, and tasks with Event Hosts after the sale is finalized, and communicate any changes to Banquet Event Orders (BEOs) or updated signed contracts to Operations.

Follow up on accounts receivable, gather payment details, and finalize any outstanding balances.
Submit check requests and invoices as required.
Ensure Operations has the latest BEO for each event.
Present upselling opportunities to Event Hosts post-sale confirmation.

As we expect you to take ownership of your role, your responsibilities encompass everything mentioned above, in addition to any other duties assigned.

If you identify a need, address it; if you have a suggestion, share it; if you observe a Team Member in need of assistance, step in and offer your support.


The above descriptions aim to outline the general nature and level of work performed by individuals in this position.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for personnel classified in this role.


Salary Range:
$13 - $15.75

We are an equal opportunity employer and participate in E-Verify in states where required.

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