Energy Service Advisor
2 weeks ago
As a key player in the energy sector, National Grid is dedicated to shaping the future of energy consumption and delivery.
Position:
Customer Service Representative - Gas
Location:
Northborough, MA
Compensation:
$24.41 per hour
Work Schedule:
Monday to Friday, 10:30 AM - 7 PM
Company Overview
The energy landscape is evolving rapidly, and at National Grid, we are at the forefront of this transformation. Joining our team means being part of a forward-thinking organization that values innovation and employee development.
Role Summary
The Customer Service Representative role is an entry-level position within our Customer Contact Center, designed for individuals eager to thrive in a dynamic environment. This role is pivotal in ensuring customer satisfaction through effective communication and problem resolution.
Key Responsibilities
As a representative, you will:
1. Manage essential customer interactions, including:
- Emergency call handling
- Updating customer account details
- Processing customer payments
- Assisting with service initiation and termination
- Scheduling field orders to meet customer expectations
- Addressing both simple and complex billing inquiries
- Managing collections-related issues and providing options for service maintenance
2. Participate in a hybrid work model, which may include remote and on-site work as required.
3. Commit to assigned shifts, including weekends and holidays, as necessary.
4. Complete comprehensive training, which is compensated, and maintain punctual attendance.
5. Stay informed about all communications and updates through various channels.
6. Perform additional duties, including email correspondence, web chat, and clerical tasks.
Qualifications
To be considered for this role, candidates should possess:
- A minimum of a high school diploma or equivalent; some college education is preferred.
- Successful completion of an assessment test.
- Previous experience in customer service or credit-related fields.
- Understanding of customer relations, marketing, operations, and regulatory requirements.
- Proficiency in necessary computer applications.
- Strong communication and negotiation skills, with a focus on empathy and problem-solving.
- Excellent analytical abilities and attention to detail.
- Organizational skills and adaptability.
- A courteous and professional demeanor.
Additional Information
Due to the nature of this position, employees will be subject to federal Drug & Alcohol safety regulations. National Grid is committed to fostering a diverse and inclusive workplace, encouraging applications from all qualified individuals, including minorities, women, individuals with disabilities, and protected veterans.
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