About us

National Grid is hiring an Analyst for our Maps and Records Electric Department in Northborough, MA.

Every day we deliver safe and secure to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To collaborate closely with teams that design processes, operate and train for excellence, face customers in all levels of management and work in a team of highly-motivated team members dedicated to bringing customer support excellence.

Key Accountabilities
•Provide GIS technical and business process support for the MA distribution electric business
•Position will include reporting, data update, analysis responsibilities utilizing SharePoint and Power BI.
•Collaborate with and advise various stakeholders to identify and prioritize data and/or business process and system changes and enhancements.
•Work closely with business and IS counterparts to develop solutions to system related issues and change requests. This could include:

o identify best business echnical solutions

o write business requirements and functional specifications for developers

o facilitate development, testing and implementation of identified changes
•Assist in the design, development and implementation of knowledge management strategies.
•Create, publish, update and expire knowledge content.
•Review article feedback and respond accordingly.
•Condense complex training content into easily consumable knowledge articles.
•Effectively collaborate with the wider team to produce simplified, relevant knowledge content within necessary deadlines.
•Evaluate knowledge management tool performance and review low usage content, identifying areas for improvement.
•Assist in development and maintenance of other training elements as needed.

Supervisory/Interpersonal- Experience Required

• Strong interpersonal skills.
• Excellent oral and written communication skills.

Qualifications
•Proven ability to work in a team environment
•Demonstrated effective customer service and communication skills (verbal and written)
•Demonstrated effective analytical skills, problem-solving and decision-making capabilities.
•Proficient with computer applications including demonstrated skills with geospatial data analysis, relational databases, spreadsheets, query tools and other general applications
•Highly motivated with ability to take an assignment and progress independently
•Ability to travel throughout the National Grid service territory as needed.
•Required Skills: Working knowledge of GIS, SharePoint and Microsoft Office Suite of programs.

More Information

Salary

$92k - $130k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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