About us

National Grid is hiring an Analyst for our Maps and Records Electric Department in Northborough, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We connect people to the energy they need for the lives they live. Our expertise and track record puts us in a position to shape the sustainable future of our industry. To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.

Job Purpose

To collaborate closely with teams that design processes, operate and train for excellence, face customers in all levels of management, and work in a team of highly-motivated members dedicated to customer support excellence.

Key Accountabilities

1. Provide GIS technical and business process support for the US distribution electric business.
2. Reporting, data update, and analysis responsibilities utilizing SharePoint and Power BI.
3. Collaborate with and advise various stakeholders to identify and prioritize data and/or business process and system changes and enhancements.
4. Work closely with business and IS counterparts to develop solutions to system-related issues and change requests, including:
   1. Identifying best business/technical solutions.
   2. Writing business requirements and functional specifications for developers.
   3. Facilitating development, testing, and implementation of identified changes.
5. Assist in the design, development, and implementation of knowledge management strategies.
6. Create, publish, update, and expire knowledge content.
7. Review article feedback and respond accordingly.
8. Condense complex training content into easily consumable knowledge articles.
9. Collaborate with the wider team to produce simplified, relevant knowledge content within necessary deadlines.
10. Evaluate knowledge management tool performance and review low usage content, identifying areas for improvement.
11. Assist in the development and maintenance of other training elements as needed.

Supervisory/Interpersonal Experience Required

• Strong interpersonal skills.
• Excellent oral and written communication skills.

Qualifications

1. Proven ability to work in a team environment.
2. Demonstrated effective customer service and communication skills (verbal and written).
3. Demonstrated effective analytical skills, problem-solving, and decision-making capabilities.
4. Proficient with computer applications including demonstrated skills with geospatial data analysis, relational databases, spreadsheets, query tools, and other general applications.
5. Highly motivated with the ability to take an assignment and progress independently.
6. Ability to travel throughout the National Grid service territory as needed.
7. Required Skills: Working knowledge of GIS, SharePoint, and Microsoft Office Suite of programs.

More Information

Salary: $92k - $130k a year.

This position has a career path that provides for advancement opportunities within and across bands as you develop and evolve in the position, gaining experience, expertise, and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities, and protected veterans to join the National Grid team.

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