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Specialty Pharmacy Clinical Liaison
2 months ago
Job Summary
We are seeking a highly skilled Clinical Liaison to join our team at Omnicell, Inc. as a Specialty Pharmacy Clinical Liaison. In this role, you will work closely with our health system clients to provide clinical pharmacy services and support to our on-site pharmacy team.
Key Responsibilities
- Analyze and capture new prescription resources to grow and expand our business in collaboration with specialty clinic locations.
- Expertise in specialty pharmacy areas, including REMS products, oncology, hematology, and rheumatology.
- Experience in a specialty pharmacy accredited environment (URAC/ACHC) and strong understanding of accreditation requirements.
- Review patient clinical programs and specialty processes to ensure compliance with accreditation standards.
- Identify areas of expansion within clinics and implement strategies to increase efficiency and reduce obstacles for providers.
- Enroll specialty patients into our program and provide support throughout their therapeutic journey.
- Coordinate clinical projects, assist with formulary decisions, and ensure billing compliance and revenue capture.
- Assist in preventing and resolving drug-related issues and provide drug information to patients, physicians, and healthcare professionals.
- Ensure our pharmacy meets Omnicell Specialty Pharmacy Services' standards based on Service Level Agreements.
- Build and maintain positive relationships with internal stakeholders through effective communication.
- Develop and maintain escalation protocols for situational-specific matters.
- Document, track, and follow up on critical action items daily.
- Work closely with the Quality Team to ensure maintenance and completion of clinical and operational audits.
- Ensure consistency and accuracy of clinical and operational documentation within our dispensing and patient management systems.
Requirements
- Pharmacist license in good standing and current.
- Successful completion of state pharmacy board examination.
- Maintains continuing education requirements.
- Three to five years' experience in a specialty pharmacy clinical role with emphasis on clinical program management, patient counseling, provider communication, and managing limited distribution products.
- Three to five years' experience in the practice of pharmacy in a lead role and one year of experience working with a patient management program.
- Three years of experience in specialty pharmacy with strong understanding of specialty accreditation processes and requirements.
Competencies
- Demonstrates proficiencies in specialty disease state management and interventions, such as transplant, hepatitis C, HIV, autoimmune, oncology, and pain management.
- Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy.
- Familiar with workflow concepts relating to the practice of retail pharmacy.
- Shows full understanding of controlled substance rules and regulations as dictated by the Drug Enforcement Agency and state and local laws and regulations.
- Detailed understanding of REMS programs relevant to specialty pharmaceutical products.
- Understands the limited distribution process for specialty pharmaceutical products.
- Has sufficient knowledge, training, and expertise in pharmacotherapeutics to oversee the pharmacy patient management program.
- Possesses leadership skills and abilities, including time management, organizational skills, professionalism, communication skills, and ability to prioritize and delegate effectively.
Work Environment and Physical Demands
- This position operates in a healthcare setting and requires frequent standing and walking to storage shelves and filling counters to fill prescriptions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
