Strategic Accounts Specialist

4 weeks ago


Covington, Georgia, United States BD Full time

Customer Experience Manager

At BD, we're committed to delivering exceptional experiences to our customers. As a Customer Experience Manager, you'll play a critical role in ensuring our strategic partners receive proactive solutions-oriented support.

Key Responsibilities:

  • Proactively manage end-to-end account management for top strategic accounts
  • Develop and provide order-related reports to strategic accounts
  • Effectively manage communication with internal functions to support customer requests
  • Provide primary phone and email support for customer inquiries
  • Process or manage orders for top strategic partners received via phone, email, and EDI

Requirements:

  • College degree or 5+ years of experience in customer service or medical industry
  • Experience working in a virtual team dynamic preferred
  • Advanced in the use of personal computers and office software, including MS Word, Excel, PowerPoint, PowerBI, and Outlook
  • Ability to work with and maintain confidential information
  • JDE, SAP, or similar ERP experience desirable

About BD:

At BD, we're dedicated to advancing the world of health. We're a global medical technology company that's passionate about making a difference in people's lives. If you're looking for a career that's challenging, rewarding, and meaningful, we'd love to hear from you.



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