Strategic Accounts Specialist
7 days ago
Customer Experience Manager
At BD, we're committed to delivering exceptional experiences to our customers. As a Customer Experience Manager, you'll play a critical role in ensuring our strategic partners receive proactive solutions-oriented support.
Key Responsibilities:
- Proactively manage end-to-end account management for top strategic accounts
- Develop and provide order-related reports to strategic accounts
- Effectively manage communication with internal functions to support customer requests
- Provide primary phone and email support for customer inquiries
- Process or manage orders for top strategic partners received via phone, email, and EDI
Requirements:
- College degree or 5+ years of experience in customer service or medical industry
- Experience working in a virtual team dynamic preferred
- Advanced in the use of personal computers and office software, including MS Word, Excel, PowerPoint, PowerBI, and Outlook
- Ability to work with and maintain confidential information
- JDE, SAP, or similar ERP experience desirable
About BD:
At BD, we're dedicated to advancing the world of health. We're a global medical technology company that's passionate about making a difference in people's lives. If you're looking for a career that's challenging, rewarding, and meaningful, we'd love to hear from you.
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