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Personalized Service Specialist

2 months ago


Las Vegas, Nevada, United States Fontainebleau Las Vegas Full time

POSITION SUMMARY

The Personalized Service Specialist is dedicated to delivering exceptional and tailored service to esteemed clients, ensuring an extraordinary and unforgettable guest experience. This role focuses on providing customized service that aligns with individual preferences while upholding the utmost standards of hospitality, decorum, and confidentiality.

KEY RESPONSIBILITIES

The following duties are essential to this position:

  • Welcome guests with warmth and professionalism, establishing a courteous and inviting atmosphere upon their arrival.
  • Deliver personalized and anticipatory service, addressing guests' needs and preferences with meticulous attention to detail.
  • Ensure that guest accommodations are impeccably prepared and maintained, including arranging amenities, crafting personalized welcome notes, and overseeing evening service.
  • Assist with dining arrangements, serve meals, and provide tailored dining recommendations to guests.
  • Prepare and serve beverages, including cocktails, wines, and other refreshments, in accordance with guests' preferences.
  • Offer concierge services, organizing excursions, transportation, spa appointments, and other personalized requests.
  • Aid in wardrobe management, including packing and unpacking, laundry, and pressing services.
  • Recognize and cater to VIP and returning guests, ensuring their preferences and expectations are consistently met and exceeded.
  • Foster and maintain positive and professional relationships with guests, anticipating their needs and preferences.
  • Uphold the highest standards of etiquette and protocol, maintaining a discreet and unobtrusive presence while delivering exceptional service.
  • Assist in the planning and execution of special events, dinners, and celebrations, ensuring a flawless and memorable experience.
  • Maintain organization and stock in all service areas, including pantries and service stations.
  • Address guest concerns or issues with empathy and efficiency, providing timely resolutions or escalating matters as necessary.
  • Additional duties may be assigned or modified as needed.
  • Possession of a valid driver's license and demonstrated proficiency in operating a motor vehicle is required.

QUALIFICATIONS

To excel in this role, candidates must meet the following qualifications:

  • High school diploma or equivalent is required.
  • Previous experience in a luxury hospitality environment, particularly in a similar role, is highly desirable.
  • Proven track record of delivering personalized service and exceeding guest expectations is a significant advantage.
  • Proficiency in multiple languages is beneficial.
  • Strong understanding of personalized service and etiquette is essential.
  • Maintain a high level of professionalism, grooming, and adherence to etiquette standards.
  • A deep passion for serving others and a commitment to guest satisfaction are fundamental to this role.
  • Excellent communication and interpersonal skills, with a polished and gracious demeanor.
  • Exceptional attention to detail and the ability to prioritize effectively.
  • Discretion and professionalism in handling confidential information and guest interactions.
  • Knowledge of fine dining, wines, and beverage service protocols.
  • Ability to collaborate with other departments to ensure seamless guest experiences.
  • Willingness to work a flexible schedule, including nights, holidays, and weekends.

WORK ENVIRONMENT

The work environment is typically moderate in noise level, and members may be exposed to environments containing secondhand tobacco smoke.

COMPENSATION

Fontainebleau Las Vegas is committed to offering competitive compensation that reflects the skills and experience of our members. Salary will be commensurate with experience and qualifications.