Customer Care Specialist

5 hours ago


Las Vegas, Nevada, United States SuperCare Health Full time
Job Summary

We are seeking a highly skilled Customer Care Specialist to join our team at SuperCare Health. As a key member of our respiratory services team, you will be responsible for providing exceptional customer service to patients, clients, and referral sources.

Key Responsibilities
  • Answer incoming phone calls and faxes, taking customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items.
  • Maintain open communication with patients/clients and referral sources, responding to their questions and problems in a timely and professional manner.
  • Service walk-in customers as needed, providing personalized support and assistance.
  • Prepare intake, gathering all necessary information about referrals, patient demographics, contact persons, physicians, diagnoses, discharge times, and places, as well as item requests.
  • Gather all necessary documentation, prior to delivery, including CMNs, RXs, ABGs, Care Plans, Auths, etc.
  • Verify medical necessity with physicians and eligibility and coverage with insurance carriers according to guidelines or contracts.
  • Verify payer (with matrix), obtain authorization, and expiration dates.
  • Verify patient demographics and prior equipment usage with patients.
  • Inform patients of financial responsibilities, including copays, shares of cost, deductibles, etc.
  • Enter data and each order (new or otherwise) in the system accurately and in a timely manner.
  • Process closet and on-call orders as received.
  • Enter notes in appropriate areas of insurance, general, and authorizations in the computer system.
  • Process orders to shipping or dispatching for technician or RT deliveries.
  • Remain knowledgeable on product and insurance coverage issues to inform patients of copays and other benefit information.
  • Attend all departmental meetings, company meetings, and in-services.
  • Report to work daily and be ready to work at the scheduled start time.
  • Work Saturday assignments as needed or scheduled.
  • Perform any other duties requested by supervisors or management.
  • Understand and adhere to all SuperCare Health company policies.
  • Remain knowledgeable to date on all products, guidelines, and insurance coverage trends.
  • Maintain a professional, safe, and clean work environment.


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