Area Manager

4 weeks ago


Fort Lauderdale, Florida, United States Massage Envy Full time
Area Manager Job Description

Are you a natural leader with a passion for inspiring others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is yes, we want you on our team at Massage Envy.

Role:

The Area Manager is responsible for the day-to-day operations of assigned Massage Envy clinics. This position is responsible for the appropriate management of all aspects of clinic operations, including sales, customer service, staffing, and supervision of the Clinic Manager. The Area Manager upholds and exhibits the Atticus Core Values: Integrity, Commitment, Improvement, Communication, Gratitude, Discipline, Teamwork, Accountability.

Key Responsibilities:

  • Sales and Revenue Growth: Conduct or facilitate FDSA sales training to drive sales growth and revenue increase.
  • Operational Excellence: Conduct weekly calls with Clinic Managers, weekly clinic visits, and daily analysis and execution of KPI results to ensure operational excellence.
  • People Management: Oversight of two or more clinics as acting Clinic Manager, and supervision and management of CM of at least one clinic.
  • Crisis Management: Resolve all customer service issues that have been escalated.
  • Loss Prevention: Utilize revenue protection report to create action plans and prevent losses.

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. We're seeking individuals who are born leaders, smart and experienced, with a background in management, marketing, sales, service, or retail, and a college degree (preferred).

Requirements:

  • Previous management experience in a membership-based model.
  • Previous multi-unit experience is a plus.

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