Restaurant Operations Manager
1 month ago
At Our Team, we're seeking a highly skilled and experienced Restaurant Operations Manager to join our dynamic team. As a key member of our leadership team, you will be responsible for leading and managing the day-to-day operations of our restaurant, ensuring exceptional guest experiences, and driving business growth.
Key Responsibilities:- Lead and manage a team of restaurant managers and hourly team members to deliver outstanding guest experiences and achieve business objectives.
- Develop and implement strategies to drive sales, traffic, and return visits, while maintaining high standards of quality and service.
- Collaborate with the Director of Operations to create annual budgets and sales projections, and ensure alignment with company goals.
- Conduct regular performance evaluations, provide coaching and development opportunities, and make decisions on team member hiring, terminations, and wage increases.
- Ensure 100% compliance with standard operating procedures, set high standards, and follow up to ensure disciplined execution of procedures and sustained results.
- 4-year college degree preferred.
- Minimum of 2 years of experience in restaurant management with extensive knowledge of recipes, policies, standards, theories, and successful results with past responsibilities.
- Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
- Knowledge of P.O.S. system and back office systems to fulfill management functions.
- Assessing and Selecting Talent: Effectively identifies and evaluates talent within the restaurant to select individuals that exhibit pride, passion, and personality.
- Coaching for Performance: Spends time guiding, teaching, and providing clear and directed feedback to team members to help them grow and succeed.
- Leads and Inspires Others: Sets the example for the team by living the TGI Friday's credo and values, effectively influencing and motivating them to reach goals.
- Flexibly Adapts and Manages Change: Keeps up with shifting business needs and embraces change to drive results.
- Communication: Keeps everyone on the same page through frequent information sharing and open dialogue.
- Managing Execution: Sets performance standards and follows up relentlessly to ensure accountability for top-quality results.
- PASSION FOR THE GUEST: Ensures that every action and decision leads to an exceptional guest experience.
- Managing Financial Results: Demonstrates a thorough understanding of the financial components of the restaurant and how to impact results.
- Decision Making & Problem Solving: Thinks problems through, acts with urgency, and always keeps the best interests of the brand at heart when making decisions.
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