Desktop Support Specialist in Burnsville, MN

3 weeks ago


Burnsville, Minnesota, United States Virtual Service Operations Full time

Desktop Support Role Overview

Virtual Service Operations is seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Burnsville, MN. In this role, you will be responsible for providing workstation software break-fix support, IMAC, image loads, asset recovery, and other client support duties.

Responsibilities

  • Provide workstation software break-fix support
  • Perform IMAC, image loads, and asset recovery tasks
  • Manage orderly storage of equipment within the client build center
  • Process returned equipment from end users, including determining reuse or disposal, refurbishment, and updating asset tracking information
  • Use tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wiper

Requirements

  • Previous working experience in desktop support is desired, with training provided for entry-level new hires
  • Knowledge of PC imaging and experience with change management and incident management
  • Ability to work independently and as part of a team, with excellent problem-solving skills
  • Must be within driving distance of Burnsville, MN, and willing to work onsite

About Virtual Service Operations

Virtual Service Operations is a hybrid cloud and managed services consulting firm that values its employees and provides ongoing learning and development opportunities. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.



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