Customer Service Representative

2 weeks ago


Houston, Texas, United States Rockwater Energy Solutions Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Rockwater Energy Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing customer orders, and ensuring timely delivery of products.

Key Responsibilities
  • Process customer orders and track shipments to ensure timely delivery
  • Communicate effectively with customers and internal teams to resolve issues and provide issue resolution
  • Maintain accurate and up-to-date customer information and order records
  • Work closely with operations teams to expedite product shipments and resolve delivery issues
  • Provide pricing and delivery information to customers and sales personnel as needed
  • Assist in maintaining the integrity of customer files and ensuring accurate invoicing
Requirements
  • High school diploma or equivalent required; some college preferred
  • 3 years customer service experience preferred
  • Experience in a fast-paced dynamic work environment
  • Ability to manage high volume, multiple competing priorities and customer requests
  • Strong oral and written communication skills
  • Intermediate skills in Microsoft Office applications, including Word and Excel
What We Offer

Rockwater Energy Solutions offers a competitive compensation package, including medical, dental, and vision coverage, as well as life and disability insurance plans. We also offer paid vacation days, paid holidays, and a retirement and savings (401K) plan.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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