Customer Service Representative

7 days ago


Birmingham, Alabama, United States Apt Full time
Job Description

About the Role

Apt is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide accurate and efficient solutions.
  • Communication Skills: Utilize strong verbal and written communication skills to effectively communicate with customers and colleagues.
  • Problem-Solving: Analyze customer issues, identify solutions, and implement effective resolutions.
  • Team Collaboration: Work closely with other team members to achieve common goals and objectives.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced call center environment.

Requirements

  • Education: High school diploma or equivalent.
  • Customer Service Experience: Proven experience in customer-facing roles, preferably in the banking industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Technical Skills: Proficiency with CRM software and strong typing skills.
  • Adaptability: Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer

  • Competitive Compensation: Competitive hourly rate.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Collaborative Environment: Collaborative and dynamic work environment.


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