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Senior Client Relationship Manager

2 months ago

Denver, Colorado, United States Sinclair Inc. Full time

Sinclair Inc. is a leading media organization dedicated to delivering innovative solutions that enhance customer engagement and maximize return on investment. With a focus on cutting-edge technology and comprehensive marketing strategies, Sinclair empowers clients to design, execute, and assess integrated advertising campaigns effectively.

We invite you to join our team as a Senior Client Relationship Manager, where you will play a pivotal role in nurturing and managing strong client partnerships, driving account growth, and ensuring overall client satisfaction. As a subject matter expert, you will oversee the execution of advanced campaigns and work closely with internal teams to meet client needs.

Key Responsibilities:

  • Serve as a subject matter expert for key accounts, utilizing various Programmatic Demand Side Platforms across OTT, Display & Video, and Geofencing sectors.
  • Engage with clients through multiple communication channels, including phone and email.
  • Address technical challenges and provide solutions to both internal teams and clients regarding Programmatic Campaign setups and best practices.
  • Act as the primary contact for technical escalations, ensuring swift resolutions by collaborating with engineering, product, and operations teams.
  • Work alongside Sales, Account Management, Product/Engineering, and Operations to implement strategies and fulfill client technical needs.
  • Exhibit advanced proficiency in reporting and analytics to monitor campaign performance and present insights to sales leads and clients.
  • Ensure timely and successful delivery of solutions tailored to customer objectives.
  • Identify and leverage opportunities within the territory, collaborating with sales and strategy teams to foster growth.
  • Effectively manage client inquiries and provide prompt responses.
  • Develop strategies to retain clients and minimize churn by proactively addressing potential lapses.
  • Conduct post-campaign evaluations and share results with clients.
  • Monitor revenue, providing feedback and analysis to enhance partner revenue.
  • Oversee the performance of digital campaigns, including OTT/CTV, display, geofencing, pre-roll, paid search, social media, email, and YouTube.
  • Educate clients on digital marketing products.
  • Lead client meetings focused on project updates and marketing strategies.
  • Stay informed about digital trends and technologies.
  • Work remotely while managing time efficiently and independently.
  • Maintain availability for communication through various channels.
  • Travel periodically for team meetings and client visits as necessary.
  • Perform additional agency responsibilities as assigned.

Qualifications:

  • Bachelor's Degree in a relevant discipline.
  • 5+ years of experience in managing client relationships.
  • 3+ years of experience in a digital marketing agency or within ad tech platforms.
  • Familiarity with Programmatic Demand Side Platforms and Campaign Manager 360 (CM360).
  • Strong technical problem-solving capabilities.
  • Experience with platforms such as Hubspot, Zendesk, Xandr, Beeswax, and GroundTruth is preferred.
  • Understanding of the ad tech landscape.
  • Knowledge of Over-The-Top content environments is advantageous.
  • Proficiency in MS Excel; familiarity with SQL, web technologies, and APIs is a plus.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to collaborate across teams on a national and international scale.

Location: Remote.

If you are enthusiastic about driving client success in a dynamic media environment, consider joining Sinclair Inc. as a Senior Client Relationship Manager to shape the future of digital advertising.

Sinclair Broadcast Group, Inc. is an Equal Opportunity Employer and Drug-Free Workplace.

About Us
Make your mark in Media with Sinclair Broadcast Group, a diverse media company committed to connecting people with content everywhere. Sinclair has been a frontrunner in the broadcast industry and now boasts the largest regional sports network business along with one of the most extensive television broadcast portfolios in the nation. Additionally, Sinclair has affiliations with all major broadcast networks, owns Tennis Channel, and multiple multicast networks such as TBD and Comet. Our content is distributed over-the-air, across various video providers, and through cutting-edge digital media platforms. We lead in NextGen technology, enabling innovative ways to engage with broadcast content like never before. Recently, we introduced STIRR, a free TV streaming service. Our success is attributed to our exceptional employees and management team who believe in our vision and strive for a bright future for our workforce. We are revolutionizing the world of Media and invite YOU to be part of our winning team.

About the Team
The backbone of our organization is our people. We have a compelling narrative, a goal-driven culture, and we genuinely prioritize employee welfare. How good? Here's a glimpse: outstanding benefits, an open-door policy, opportunities for career progression, and a genuine commitment to your success. Ready to join a triumphant team? Let's start the conversation.

The base salary compensation range for this role is $70,000 to $80,000. Final compensation is determined by factors like relevant work experience, skills, certifications, and location. Full-time positions offer benefits like participation in a retirement plan, life and disability insurance, health, dental, and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave, and an employee stock purchase plan.