Customer Service Representative

7 days ago


Wexford, Pennsylvania, United States Township of Pine Full time
Job Summary

We are seeking a Customer Service Representative to join our team at the Township of Pine. The successful candidate will be responsible for providing exceptional customer service and support to members and guests.

About the Role

This is a full-time position that requires excellent communication and interpersonal skills, as well as the ability to work independently in a fast-paced environment.

Key Responsibilities
  1. Provide customer service and support to members and guests;
  2. Answer multiple communication pathways including phone lines, member portal inquiries, email, fax, and in-person interactions;
  3. Resolve inquiries, problems, and diffuse disgruntled conversations;
  4. Communicate and discuss events, classes, programs, and other community center offerings;
  5. Process new and renewal memberships;
  6. Register members and guests for recreational activities and programs;
  7. Complete monetary transactions according to process and policy;
  8. Gain knowledge of fitness equipment to demonstrate use and functionality to members and guests;
  9. Explain and enforce community center and departmental policies and procedures to members and guests;
  10. Maintain cleanliness and sanitization of work and/or departmental area and equipment;
  11. Monitor members and guests in assigned work area and/or department for compliance, safety, and customer service inquiries;
  12. Report concerns immediately through security camera activity;
  13. Participate in company training and meetings;
  14. Assist with transfer of knowledge to new team members;
  15. Maintain confidentiality of members, guests, and company sensitive information;
Requirements
  • Adapt easily and quickly to change in job assignment or company initiatives;
  • Microsoft Office Product knowledge and ability to learn specialized scheduling software;
  • Able to operate basic office equipment including copier, fax, computer, and phone;
  • Reliable, trustworthy, and comfortable with independent work atmosphere;
  • Prioritization of assigned tasks;
Compensation

The estimated annual salary for this role is $40,000-$50,000 based on industry standards and location.



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