Customer Service Representative

1 week ago


Wexford, Pennsylvania, United States Township of Pine Full time

About Us: The Township of Pine is a community-driven organization that values excellent customer service. We are seeking a highly motivated and experienced individual to join our team as a Customer Service Associate. This role involves providing exceptional customer experience and support in a fast-paced environment.

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Job Summary: As a Customer Service Associate, you will be responsible for delivering outstanding customer service, resolving inquiries and issues, and promoting the Community Center's programs and services. You will work closely with our team to ensure seamless operations and provide top-notch support to our members and guests.

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Key Responsibilities:

  • Delivering Exceptional Customer Service: Provide friendly, professional, and responsive service to all members and guests
  • Inquiry Resolution: Respond promptly and effectively to member inquiries, concerns, and complaints
  • Program Promotion: Promote Community Center programs, services, and events to increase membership and participation
  • Team Collaboration: Work closely with the team to ensure seamless operations and achieve departmental goals
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Requirements:

  • Education: High School Diploma or Equivalent
  • Experience: 1 year of customer service experience preferred
  • Certifications: CPR/AED certification required within 3 months
  • Skillset: Excellent communication and problem-solving skills, ability to work independently and as part of a team, basic computer skills and knowledge of Microsoft Office
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Compensation: $13.00 per hour, up to 28 hours per week, flexible scheduling including weekdays, weekends, and evenings, plus benefits such as sick time and an annual Pine Community Center membership

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About Our Team: We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a positive impact on our community.



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