Customer Service Representative
3 weeks ago
At Chain Store Maintenance, we are committed to delivering exceptional customer service to our customers and vendors. As a Customer Service Representative, you will play a critical role in ensuring high customer satisfaction and maintaining our reputation for excellence.
Key Responsibilities- Manage a high volume of inbound and outbound calls, providing timely and effective solutions to customer inquiries.
- Dispatch work orders to contractors, ensuring prompt and efficient service delivery.
- Collaborate with contractors to resolve customer issues and concerns.
- Provide superior communication to customers through various channels, including phone, email, and web-based platforms.
- Process customer requests and provide estimates in a timely and professional manner.
- Work flexible hours, including weekends and evenings, to meet customer needs.
- Excellent written and verbal communication skills.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- High level of organization and attention to detail.
- Ability to work independently and as part of a team.
This is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse, and phone work.
Additional InformationThis job description is not an exhaustive list of duties and responsibilities. Additional tasks may be assigned as needed. Chain Store Maintenance is an equal opportunity employer and welcomes applications from diverse candidates.
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