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Customer Service Representative I

2 months ago

Attleboro, Massachusetts, United States Cardis Sotheby's International Realty Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Business Office Customer Service Representative I. As a key member of our business office team, you will be responsible for delivering exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide exceptional customer service and support to customers via phone, email, and in-person
  • Process customer orders and returns, verify inventory status, and schedule pick-ups and deliveries
  • Process invoices, payments, and financing for customer purchases
  • Balance cash drawer and determine deposits
  • Maintain daily reports and email
  • Act as liaison between customers and other departments
  • Contact customers regarding availability of merchandise, delivery, and customer pick-up services, and overdue payments on accounts
  • Assist and follow-up with customers to resolve their questions, concerns, and issues on purchases or direct them to the appropriate person or department
  • Ensure all required customer and merchandise information is accurately documented in the computer system
  • Adjust customer invoices due to cancellation of items or orders, merchandise refused or damaged on delivery, merchandise price change, etc.
  • Assist with training and development of other associates
  • Comply with all applicable company health, safety, and quality standards, policies, procedures, rules, and regulations
  • Model company image and culture through positive attitude, spirit of cooperation, appearance, and respect for company policies and procedures on every aspect of role functions

Requirements

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge/Skills/Abilities

Ability to effectively communicate in English, both verbally and in writing. Demonstrated ability to handle multiple tasks simultaneously. Strong customer orientation with excellent interpersonal communication skills. Strong analytical and problem-solving skills. Detail-oriented with excellent organizational skills. Proficient with Word and Excel, and working knowledge of computer operating system.

Core Competencies

Job Knowledge, Work Quality/Work Quantity, Customer Focus, Initiative/Decision Making/Judgement, Communication/Active Listening, Accountability/Integrity, Interpersonal Skills/Team Oriented/ Collaboration, Emotional Stability/Adaptability, Emotional Intelligence, Organization/Time Management, Creativity

Working Environment/Physical Requirements

Work performed in an office environment within a store. This role routinely uses standard office equipment, such as computers, phones, photocopies, and fax machines. Normal amount of sitting or standing, average mobility to move around an office environment. Frequently needs to stand, sit on a stool (counter height), and climb on and off the stool when assisting guests at the counter. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Education/Certification/Licensure

High school diploma or general education degree (GED) preferred but not required.

Experience

A minimum of two (2) years of customer service or retail experience.