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Leadership - Team Manager

2 months ago

Westfield, Massachusetts, United States Chick-fil-A Wheeler Landing Full time
Job Opportunity at Chick-fil-A Wheeler Landing

Job Summary:

We are seeking a highly motivated and experienced leader to join our team at Chick-fil-A Wheeler Landing. As a Restaurant Operations Manager, you will be responsible for leading our team to achieve exceptional customer service and operational excellence.

Key Responsibilities:

  • Food Safety and Quality: Develop and maintain systems to ensure food safety and quality procedures are followed.
  • Cost Efficiency: Create and maintain systems to optimize cost efficiency and reduce waste.
  • Shift Management: Lead and manage shifts to achieve restaurant goals and objectives.
  • Team Development: Develop and lead a high-performing team by setting clear expectations, providing feedback, and coaching for growth.
  • Customer Service: Provide exceptional customer service by utilizing the CORE 4 model and ensuring a positive guest experience.
  • Operational Excellence: Follow procedures to ensure operational excellence and identify areas for improvement.
  • Goal Setting: Set and achieve goals for your area of ownership, including sales, customer satisfaction, and employee engagement.
  • Team Engagement: Develop and maintain a positive and inclusive team culture by recognizing and rewarding employees for their contributions.

Requirements:

  • Customer Service Experience: Proven experience in a customer-facing role, with a focus on delivering exceptional customer service.
  • Leadership Experience: Experience leading a team or department, with a focus on developing and motivating employees.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with employees, customers, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze situations and develop effective solutions.
  • Flexibility: Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits: Medical insurance, flexible hours, generous meal benefits, and 401k matching.
  • Professional Development: Opportunities for professional development and growth, including training and education programs.
  • Team Environment: Collaborative and supportive team environment, with a focus on employee engagement and satisfaction.

How to Apply:

Interested candidates should submit their application, including a resume and cover letter, to [insert contact information].