Sales Associate III

4 days ago


Wilmington, North Carolina, United States Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate III to join our team at Tapestry, a global house of brands. As a Sales Associate III, you will play a critical role in delivering exceptional customer service and driving sales results in our luxury retail environment.

Key Responsibilities
  • Customer Service: Provide personalized service to customers, responding to their needs and exceeding their expectations.
  • Sales Floor Management: Maintain a clean and organized sales floor, ensuring that all products are properly displayed and easily accessible to customers.
  • Operations: Complete daily operational tasks, including maintaining store standards, processing transactions, and replenishing inventory.
  • Teamwork: Collaborate with colleagues to achieve sales goals and provide support to customers.
Requirements
  • Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical Demands: Ability to execute at a fast pace, communicate effectively with customers and team, and lift up to 25 pounds.
Competencies
  • Courage: Takes ownership of tasks and decisions, and is not afraid to take negative action when necessary.
  • Creativity: Generates new and unique ideas, and is open to change and experimentation.
  • Customer Focus: Prioritizes customer needs and expectations, and uses customer feedback to improve products and services.
  • Drive for Results: Consistently meets or exceeds sales goals, and is driven to achieve results.
  • Interpersonal Savvy: Builds strong relationships with customers and colleagues, and is able to diffuse high-tension situations.
  • Learning on the Fly: Learns quickly from new experiences, and is open to new ideas and perspectives.

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