Customer Service Representative
4 weeks ago
MidSouth Community Federal Credit Union is seeking a skilled Customer Service Representative to join our back-office Call Center Department.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to effectively handle member inquiries and resolve issues in a timely and professional manner.
Key Responsibilities:
- Assist members with telephone requests and explain services
- Respond to problems and direct phone calls to the appropriate area
- Maintain member account information on the computer system
- Identify cross-sell opportunities and services to members
Requirements:
- 6-24 months of similar or related experience
- High school education or GED
- Good listening and telephone skills, with courtesy, tact, and diplomacy
Work Schedule:
The Customer Service Representative position is a full-time role, working 40 hours weekly with a Saturday morning rotation.
How to Apply:
Our recruiting cycle includes reviewing all applications, conducting phone interviews, and conducting face-to-face interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process.
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