Operations Services Supervisor

2 days ago


NC United States First Citizens Bank Full time
Operations Services Supervisor

At First Citizens Bank, we're seeking a skilled Operations Services Supervisor to lead our branch team and drive operational excellence. As a key member of our team, you'll be responsible for managing the day-to-day operations of our branch, ensuring compliance with bank policies and procedures, and fostering a culture of customer satisfaction.

Key Responsibilities:
  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements:
  • Bachelors Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
  • Preferred Area of Management or supervisory experience
  • License or Certification: Financial literacy, Knowledge of retail banking products and services, Operations Management
What We Offer:

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.



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