Senior Manager- Field Services Leader

4 weeks ago

Charlotte, North Carolina, United States Cencora Full time
Job Title: Senior Manager- Field Services

Cencora is seeking a highly skilled Senior Manager- Field Services to join our team. As a Senior Manager- Field Services, you will be responsible for leading a team of associates in providing reimbursement and access support for patient access to our client's products through interaction with the client's patient support program services and other internal and external key stakeholders.

Key Responsibilities:
  • Lead a team of associates in providing reimbursement and access support for patient access to our client's products.
  • Develop and implement strategies to improve operational performance and ensure compliance with established service levels and operational efficiency.
  • Collaborate with the Director and internal sales and strategic account team members to offer creative solutions to expand service offerings to clients and improve operational processes.
  • Manage monthly budget and expenses for the team and participate in budget development.
  • Apply key financial indicators to measure program financial performance and develop strategies to improve financial outcomes.
  • Ensure quality and compliance within the team by implementing and monitoring processes to track quality and program compliance.
  • Support company initiatives and exemplify purpose and guiding principles.
Requirements:
  • 5+ years of progressively responsible experience in a medical practice, private or third-party reimbursement arena, or pharmaceutical industry in sales, managed care, or clinical support.
  • Advanced degree preferred.
  • Ability to lead, manage, mentor, coach, and develop others.
  • Technical knowledge and experience with revenue cycle, reimbursement billing, coding, and appeals process.
  • Knowledge of private payer, Medicare, and Medicaid structure, systems, and reimbursement and access processes.
  • Ability to analyze and interpret data, regulation, and legislation.
  • Project management skills and experience leading the design and development of specific projects.
  • Above-average speaking skills.
  • Ability to conduct field observations and provide effective feedback and coaching.
  • Understanding and comfortable with escalating issues to direct manager in a timely manner.
  • Ability to lead and work in a matrix environment.
  • Ability to manage expenses within allocated team budgets.
  • Above-average computer skills: MS PowerPoint, MS Excel, MS Word, and MS Outlook.
What Cencora Offers:

Cencora provides a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

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