Service Advisor

4 weeks ago


Malvern, Iowa, United States Jeff D'Ambrosio Alfa Romeo Full time

Role Summary

As a Service Advisor at Jeff D'Ambrosio Alfa Romeo, you will be the primary point of contact for our customers in the service lane. Your exceptional communication skills and product knowledge will ensure a seamless and satisfying experience for our clients.

Key Responsibilities

  • Oversee the flow of the Drive Lane to ensure prompt, courteous, and effective service to our customers.
  • Take ownership of the customer's experience by completing additional tasks that leave a positive impression.
  • Provide concierge support for owner inquiries, whether phone or in-person, to prevent mishandling.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.

Qualifications

  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Willingness to submit to a pre-employment background check and drug screen.

What We Offer

  • Medical and dental benefits.
  • 401K plan.
  • Paid time off and vacation.
  • Growth opportunities.
  • Paid training.
  • Employee vehicle purchase plans.
  • Family-owned and operated.
  • Long-term job security.
  • Health and wellness programs.
  • Discounts on products and services.


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