PD Supervisor, Complex Team, Personal Auto Property Damage Specialist

2 weeks ago


Farmington Connecticut, United States Plymouth Rock Assurance Full time
About the Role

We are seeking an experienced Auto Physical Damage (PD) Supervisor to join our Personal Lines Auto team at Plymouth Rock Assurance. The successful candidate will be responsible for managing a team of Claims Resolution Specialists, ensuring operational goals and targets are met while maintaining full compliance with applicable regulations.

Key Responsibilities
  • Manage a team of Claims professionals to ensure operational goals and targets are met.
  • Leverage performance metrics and reports to assess the operational health of the team and identify opportunities for improvement.
  • Carry out regular Quality Assurance reviews for all team members and provide effective feedback and coaching.
  • Meet regularly with individual and collective team members to provide guidance, feedback, and coaching.
  • Keep the team engaged, motivated, and operating according to company standards.
  • Effectively manage phone availability and minimize wait times.
  • Perform salary administration and performance evaluations of staff, addressing performance issues and developing action plans.
  • Actively participate in the annual Objective setting process for the team.
  • Make recommendations to management for promotions, staffing changes, and salary administration.
  • Resolve complaints from insureds, claimants, brokers, and other claim personnel.
  • Address inquiries from independent agents.
  • Complete special projects as assigned by management.
Requirements
  • Bachelor's Degree.
  • Prior experience in Auto Claims handling, with familiarity with MA, NJ, NY, PA, CT, and VT claims regulations.
  • Prior claims supervisory/management experience.
  • Solid understanding of Comparative Negligence application.
  • Experience using a claims management and imaging system and Microsoft Office Suite products.
  • Excellent communication, organizational, and customer service skills.
  • Demonstrated level of competency in time management, priority setting, and customer focus.
  • Passion for continuous improvement, coaching, and developing others.


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