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PD Supervisor, Complex Team, Personal Auto Property Damage

2 months ago

Farmington Connecticut, United States Plymouth Rock Assurance Full time
Auto Claims Supervisor Job Summary

We are seeking an experienced Auto Physical Damage (PD) Supervisor to join our Personal Lines Auto team at Plymouth Rock Assurance.

Key Responsibilities:
  • Manage a team of Claims resolution Specialists accountable for the investigation, evaluation, and disposition of first and third-party personal auto property damage claims.
  • Leverage performance metrics and reports to assess operational health of the team, identify opportunities and gaps, and develop action plans to address those.
  • Carry out regular Quality Assurance reviews for all team members and effectively communicate and address gaps.
  • Meet regularly with individual and collective team members to provide guidance, feedback, and coaching in an efficient and effective manner.
  • Keep the team engaged, motivated, and operating according to company standards.
  • Effectively manage the team to maximize availability and minimize wait times.
  • Perform salary administration and performance evaluation of staff, addressing and documenting performance issues, action plans, and developmental needs.
  • Actively participate in the annual Objective setting process for the team.
  • Make recommendations to management for promotions, staff size, staffing changes, salary administration, and participate in the hiring of new employees.
  • Resolve complaints from insureds, claimants, brokers, and other claim personnel through active participation.
  • Address inquiries from independent agents.
  • Complete special projects as assigned by management.
Requirements:
  • Bachelor's Degree.
  • Prior experience in Auto Claims handling, familiarity with MA, NJ, NY, PA, CT, and VT claims regulations is strongly preferred.
  • Prior claims supervisory/management experience.
  • Solid understanding of Comparative Negligence application.
  • Experience using a claims management and imaging system and Microsoft Office Suite products.
  • Excellent communication, organizational, and customer service skills.
  • Demonstrated level of competency in time management, priority setting, and customer focus.
  • Passion for continuous improvement, coaching, and developing others.