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Experienced Table Games Supervisor
2 months ago
Position Summary
The Table Games Supervisor plays a pivotal role under the guidance of the Director of Table Games and Shift & Pit Managers. This position is essential in delivering exceptional service to both internal and external clients. The Supervisor is tasked with overseeing a designated area of the gaming pit, ensuring that customer service standards are met while upholding the integrity of the games.
Key Responsibilities
- Deliver the highest standard of customer service to enhance guest satisfaction and encourage repeat visits.
- Maintain comprehensive knowledge of all policies and procedures related to the specific table games under supervision.
- Foster a safe, professional, and friendly work environment that promotes high productivity and morale.
- Support the Hard Rock culture and team ethos throughout the establishment.
- Serve as a role model for all staff, representing Hard Rock positively and inspiring others to do the same.
- Enhance public relations and cultivate an enjoyable atmosphere for all patrons.
- Resolve customer issues amicably in a dynamic and fast-paced setting.
- Safeguard customer rewards and credit lines.
- Adhere to all departmental and company policies, including ethical business practices.
- Comply with all regulatory standards.
- Maintain confidentiality regarding all proprietary information, including trade secrets and customer data.
- Contribute to creating a fun, entertaining, and exciting environment.
- Perform additional duties as required.
Qualifications
A minimum of three years of experience in table games is required, with a preference for candidates who have two years in a management capacity or higher. Comprehensive knowledge of all primary casino games and most secondary games is essential.
Work Environment
- The role requires frequent standing, walking, and the use of hands for communication. The ability to lift and/or move up to 25 pounds is occasionally necessary. Specific vision abilities required include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
- The work environment is representative of a bustling casino, often crowded and noisy, with exposure to factors such as secondhand smoke and high noise levels.
- Effective communication with guests in English is essential, particularly concerning the duties and responsibilities of the position.