Lead Instrument Technician
4 weeks ago
Job Title: Lead Instrument Technician - Music Services
">About Us:
Guitar Center is a world-leading music retailer, dedicated to empowering musicians and music lovers alike. We foster a culture of creativity, innovation, and community, driven by our passion for music.
Job Overview:
We are seeking a highly skilled Lead Instrument Technician to join our team in providing exceptional repair and maintenance services for customer-owned instruments. As a key member of our music services team, you will play a vital role in ensuring the highest quality standards are met, while delivering an outstanding customer experience.
Duties and Responsibilities:
- Provide expert instrument repair and maintenance services, adhering to industry standards and Guitar Center's quality guidelines.
- Work collaboratively with colleagues to ensure seamless delivery of services, maintaining open communication and resolving any issues promptly.
- Train and mentor junior technicians to develop their skills and knowledge, promoting a culture of continuous learning and improvement.
- Maintain accurate records of work completed, including inventory management and warranty repair tracking.
- Participate in ongoing professional development to stay up-to-date with the latest techniques, technologies, and products.
Requirements:
- Skilled understanding of guitar repair and maintenance techniques, with a strong attention to detail and commitment to quality.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and suppliers.
- Able to work efficiently in a fast-paced environment, prioritizing tasks effectively and managing time wisely.
- Basic computer skills, including proficiency in software applications relevant to the role.
- Ability to lift, move, and handle instruments and equipment safely, following proper lifting techniques and ergonomics practices.
Preferred Qualifications:
- Foundational product knowledge on Guitar Center products, including guitars, amplifiers, and other musical instruments.
- Experience working in a retail or service-based environment, preferably in the music industry.
- Familiarity with industry-standard tools and equipment, such as precision lathes, drill presses, and sanders.
Benefits:
- Competitive salary: $45,000 - $65,000 per year, depending on experience.
- Opportunities for career growth and advancement within the company.
- Comprehensive benefits package, including medical, dental, vision, and 401(k) plan.
- Ongoing training and development programs to enhance technical skills and knowledge.
- A dynamic, inclusive work environment that values diversity, equity, and inclusion.
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