Lead Instrument Technician

4 weeks ago


Thomasville, North Carolina, United States Guitar Center Full time

Job Title: Lead Instrument Technician - Music Services

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About Us:

Guitar Center is a world-leading music retailer, dedicated to empowering musicians and music lovers alike. We foster a culture of creativity, innovation, and community, driven by our passion for music.

Job Overview:

We are seeking a highly skilled Lead Instrument Technician to join our team in providing exceptional repair and maintenance services for customer-owned instruments. As a key member of our music services team, you will play a vital role in ensuring the highest quality standards are met, while delivering an outstanding customer experience.

Duties and Responsibilities:

  1. Provide expert instrument repair and maintenance services, adhering to industry standards and Guitar Center's quality guidelines.
  2. Work collaboratively with colleagues to ensure seamless delivery of services, maintaining open communication and resolving any issues promptly.
  3. Train and mentor junior technicians to develop their skills and knowledge, promoting a culture of continuous learning and improvement.
  4. Maintain accurate records of work completed, including inventory management and warranty repair tracking.
  5. Participate in ongoing professional development to stay up-to-date with the latest techniques, technologies, and products.

Requirements:

  • Skilled understanding of guitar repair and maintenance techniques, with a strong attention to detail and commitment to quality.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and suppliers.
  • Able to work efficiently in a fast-paced environment, prioritizing tasks effectively and managing time wisely.
  • Basic computer skills, including proficiency in software applications relevant to the role.
  • Ability to lift, move, and handle instruments and equipment safely, following proper lifting techniques and ergonomics practices.

Preferred Qualifications:

  • Foundational product knowledge on Guitar Center products, including guitars, amplifiers, and other musical instruments.
  • Experience working in a retail or service-based environment, preferably in the music industry.
  • Familiarity with industry-standard tools and equipment, such as precision lathes, drill presses, and sanders.

Benefits:

  • Competitive salary: $45,000 - $65,000 per year, depending on experience.
  • Opportunities for career growth and advancement within the company.
  • Comprehensive benefits package, including medical, dental, vision, and 401(k) plan.
  • Ongoing training and development programs to enhance technical skills and knowledge.
  • A dynamic, inclusive work environment that values diversity, equity, and inclusion.


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