Operations Specialist I

4 days ago

Fresno, California, United States Fresno First Bank Full time

About Fresno First Bank

Fresno First Bank is a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005. Our mission is to redefine the banking experience by delivering top-notch banking services. We recognize the uniqueness of each individual who walks through our doors and strive to craft personalized banking solutions that cater to their distinct needs.

Our Team

We pride ourselves on our diverse talents, hailing from every corner of the country. Our team is our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with our vision, regardless of their location.

Our Achievements

  • We have been recognized as one of the top-performing publicly traded banks with under $2 billion in assets.
  • We have been ranked among the top 5 community banks in the country.
  • We have been recognized as one of the best 50 companies by OTCQX.

What We Offer

  • Company ownership through our Employee Stock Ownership Program (ESOP).
  • A friendly, close-knit work culture that encourages growth.
  • Opportunities to participate in community networking events.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, paid vacation, 401(k) retirement plan, training and development, tuition reimbursement, employee assistance program, and internal job posting and referral program.

About the Position

The Central Operations Specialist I is responsible for performing routine operational duties of the bank. This position services the day-to-day needs of customers and staff through effective system management and exceptional customer service.

Key Responsibilities

  • Completes routine bank operational functions correctly and on time, including exception item processing, returned items, ACH returns, notification of changes, and death notification entries.
  • Responds to customer and staff inquiries or refers inquiries to the appropriate department or person, exhibits the necessary follow-through with customers and/or staff involved.
  • Arrives consistently to work and on time; arrives at meetings and appointments on time.
  • Provides effective customer service and assists in resolving problems within given authority.
  • Records, files, scans documents, updates information, and sorts mail and/or reports as required.
  • Maintains knowledge of Federal Reserve Bank posting and entry requirements.
  • Gathers data and processes various reports, including currency transaction, returned items, overdrafts, callbacks, etc.
  • Generates routine letters, reports, forms, procedures, and correspondence.
  • Maintains files, copies, and faxes documents, and orders and distributes supplies.
  • Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
  • Assures compliance with all bank policies, procedures, and processes, and all applicable state and federal banking laws, rules, and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
  • Follows policies and procedures; completes administrative tasks correctly and on time, including mandatory bank compliance training; supports the bank's goals and values; benefits the bank through outside activities.
  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

Requirements

  • Bachelor's degree from an accredited college or university, or equivalent level of experience and industry education.
  • Minimum 2 years of banking experience and/or education/training. Work-related experience should consist of a financial institution clerical and/or branch support background. Retail banking or commercial lending experience preferred. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related.
  • Basic experience, knowledge, and training in bank operation activities, terminology, and products and services.
  • Basic knowledge of related state and federal banking compliance regulations, and other bank operational policies.
  • Basic skills in computer terminal and personal computer operation; host computer system; word processing and spreadsheet software.
  • Ability to balance bank accounts and general ledger accounts.
  • Effective verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
  • Ability to deal with routine problems involving multiple facets and variables in standardized situations.
  • Exceptional organizational and time management skills; teamwork and.
  • Ability to work with general supervision while performing duties.
  • Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

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