Service Advisor

2 weeks ago


Katy, Texas, United States Sonic Automotive Full time

Service Advisor Job Summary

We are seeking a skilled Service Advisor to join our team at Sonic Automotive. As a Service Advisor, you will be responsible for scheduling service work, selling additional needed service to customers, and ensuring a positive customer experience.

Key Responsibilities:

  • Schedule service appointments and obtain customer and vehicle data prior to arrival.
  • Provide a complete and accurate written cost estimate for labor and parts, establishing promised time.
  • Check on progress of repair throughout the day and contact customers regarding any changes in the estimate or promise time.
  • Maintain a high level of customer satisfaction and ensure that customers are informed and updated throughout the service process.
  • Advise customers on the care of their vehicles and the value of maintaining them in accordance with manufacturers' specifications.
  • Meet or exceed dealership-prescribed standards for hours per customer repair order written.

Requirements:

  • High school diploma or equivalent.
  • Two years of experience in a dealership position.
  • General knowledge of vehicle mechanical operations.
  • ASE certification preferred.
  • Sales experience preferred.
  • Excellent oral and written communication skills.

About Sonic Automotive:

Sonic Automotive is a leading automotive retailer with over 100 dealerships across the country. We offer a comprehensive training program, competitive compensation, and unparalleled benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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