Service Advisor

3 weeks ago


Katy, Texas, United States Sonic Automotive Full time

At Sonic Automotive, we're committed to your success and invested in your future. As a Service Advisor, you'll play a vital role in our team-based approach to delivering exceptional customer experiences.

Purpose:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Duties and Responsibilities:

  • Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and provides a complete and accurate written cost estimate for labor and parts.
  • Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promise time.
  • Test-drives the vehicle or refers to the test technician as necessary and maintains a dealership-prescribed standard for "hours per customer repair order written".
  • Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
  • Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor.

Qualifications:

  • High school diploma or the equivalent.
  • Ability to read and comprehend instructions and information.
  • Two years of experience in a dealership position.
  • General knowledge of vehicle mechanical operations.
  • ASE certification preferred.
  • Sales experience preferred.
  • Professional personal appearance.
  • Excellent oral and written communication skills.

We offer comprehensive training, competitive compensation, and unparalleled benefits. If you're looking for a rewarding career in the automotive industry, we encourage you to apply.


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