Automotive Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Premium Velocity Auto LLC. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our services.
Key Responsibilities:- Provide personalized service to customers, addressing their needs and concerns in a professional and courteous manner.
- Inform customers of promotions and products available, ensuring they have a thorough understanding of our services.
- Recommend and provide options tailored to customers' needs, based on manufacturer recommendations and technicians' findings.
- Communicate updates to customers throughout the process, ensuring their satisfaction and confidence in our services.
- Perform preventative maintenance tasks, such as oil and filter changes, fluid level checks, and inspections.
- Promote customer loyalty by ensuring quality workmanship, reviewing services completed with customers, and encouraging return visits.
- Proven customer service or sales experience.
- Ability to perform job responsibilities, including standing for extended periods and lifting over 50 pounds.
- Excellent communication and listening skills, with the ability to build rapport with customers.
- Confident in overcoming objections and not afraid of rejection.
- A positive attitude and willingness to work in a fast-paced environment.
- Competitive pay and bonus structure.
- Opportunities for career growth and advancement.
- Employer-funded medical plans, prescription drug coverage, and telemedicine.
- Employee discount on parts and services.
Premium Velocity Auto LLC is an equal opportunity employer, committed to providing a safe and inclusive work environment for all employees and customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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