Automotive Service Representative

3 weeks ago


Katy, Texas, United States Premium Velocity Auto LLC Full time
Customer Service Advisor Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Premium Velocity Auto LLC. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our services.

Key Responsibilities:
  • Provide personalized service to customers, addressing their needs and concerns in a professional and courteous manner.
  • Inform customers of promotions and products available, ensuring they have a thorough understanding of our services.
  • Recommend and provide options tailored to customers' needs, based on manufacturer recommendations and technicians' findings.
  • Communicate updates to customers throughout the process, ensuring their satisfaction and confidence in our services.
  • Perform preventative maintenance tasks, such as oil and filter changes, fluid level checks, and inspections.
  • Promote customer loyalty by ensuring quality workmanship, reviewing services completed with customers, and encouraging return visits.
Requirements:
  • Proven customer service or sales experience.
  • Ability to perform job responsibilities, including standing for extended periods and lifting over 50 pounds.
  • Excellent communication and listening skills, with the ability to build rapport with customers.
  • Confident in overcoming objections and not afraid of rejection.
  • A positive attitude and willingness to work in a fast-paced environment.
Benefits:
  • Competitive pay and bonus structure.
  • Opportunities for career growth and advancement.
  • Employer-funded medical plans, prescription drug coverage, and telemedicine.
  • Employee discount on parts and services.

Premium Velocity Auto LLC is an equal opportunity employer, committed to providing a safe and inclusive work environment for all employees and customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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