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Senior Principal Consultant – Solution Architect
1 month ago
Job Title: Senior Principal Consultant – Solution Architect
Location: Remote
Duration: Long-term
Job Type: Full-time
Key Responsibilities:
• Provide technical leadership to the project team and client stakeholders, ensuring the successful delivery of ServiceNow solutions.
• Develop and maintain a detailed view of the existing architecture and technical roadmap, aligning with business needs and systems architecture.
• Collaborate with Business Process Analysts and Developers to create High-Level Solution Design Documents, defining technical solutions aligned with business problems.
• Ensure adherence to technical governance processes and policies, providing architectural controls to guarantee the correct technical solutions are used to deliver business solutions.
• Develop and maintain a detailed view of integrations across the platform, ensuring seamless communication between systems.
• Create and maintain a Technical Implementation roadmap for future development, resolving technical escalations and responding to defects and performance issues.
• Conduct ServiceNow Health Scans to assess platform performance, manageability, usability, scalability, upgradability, and security, ensuring the platform meets business requirements.
• Review design and code per sprint to ensure quality and alignment with business needs, providing hands-on assistance with detailed design and implementation of selected projects.
• Ensure that designs align with licensed modules, communicating licensing changes to clients when needed, and maintaining expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
• Assist in migrating configuration across different ServiceNow instances, supporting the Center of Excellence (COE) in developing training paths for professional advancement.
• Contribute to the ongoing definition of best development and solution practices, leading training workshops to share experiences and best practices across the team.
Qualifications:
Mandatory
• Certified ServiceNow System Administrator (CSA) plus one Mainline certification (CSM, MCO, HRSD, ITSM, GRC, etc.).
• Proven hands-on experience with ServiceNow projects, excellent communication and client-facing skills, and an IT graduate or equivalent experience.
Preferred Qualifications:
• B.Tech / MCA / M.Tech / BSc (Computer Science) / B.E.
• In-depth understanding of ServiceNow modules and their integration across business systems, experience working in cross-functional teams with business process analysts and developers.